theme.

product manager · fintech

Hey, I'm
Aakash Dhawan.

A technical PM bridging QA engineering and product thinking at Paytm — turning complex fintech systems into experiences that work for 12M+ merchants.

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available now
Open to PM & APM Opportunities
Fintech · Payments · B2B Platform · AI Products
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about me.

I'm a Product Manager at Paytm with 4+ years in fintech. Started as a QA Engineer, led quality across mission-critical payment systems, and transitioned into product ownership — where I now own features that touch millions of merchants daily. I bring technical depth, domain expertise, and an obsession with the "why" behind every product decision.

12M+Merchant devices on Soundbox ad platform
~80%Revenue growth on advertising initiatives
~80%Reduction in false merchant claims via AI
60%+Drop in merchant network issue reports
AD
Aakash Dhawan
📍 Noida, India · MBA · B.Tech ECE
linkedin.com/in/kashaakashh

worked as.

Product Manager
Paytm (One 97 Communications) · Noida
Jul 2025 – Present
  • Own the Soundbox advertising platform roadmap — driving ~80% YoY revenue growth across 12M+ merchant touchpoints.
  • Defined and shipped multi-language ad content support across 11 regional languages for Paytm Soundbox.
  • Built AI-powered merchant claim validation pipeline, cutting false claims by ~80%.
  • Drive product discovery, PRD ownership, sprint planning, and cross-functional alignment with Engineering, Design & Business.
Associate Product Manager
Paytm (One 97 Communications) · Noida
Jul 2023 – Jun 2025
  • Led quality and product operations for Paytm's Soundbox device ecosystem and payment infrastructure.
  • Reduced merchant network issue reports by 60%+ through data-driven diagnostics and product fixes.
  • Collaborated with PM and Engineering to translate merchant pain points into product requirements.
  • Drove acceptance criteria definition and release quality for merchant-facing features.
QA Lead / QA Engineer
Paytm (One 97 Communications) · Noida
Aug 2022 – Jun 2023
  • Built and owned end-to-end test strategy for Paytm Soundbox — API, regression, device & network testing.
  • Developed AI-driven test automation orchestrator, significantly reducing manual QA effort.
  • Coordinated with AWS, CI/CD, and cross-team stakeholders to ensure release readiness.
  • Mentored junior QA engineers and established quality frameworks across the team.

shipped.

✅ Shipped
category: fintech · ads
Soundbox Ad Platform — Multi-Language Support
Owned end-to-end rollout of regional language advertising across 11 languages on Paytm Soundbox, expanding advertiser reach and merchant satisfaction.
↑ ~80% revenue growth · 12M+ devices
✅ Shipped
category: ai · trust & safety
AI Merchant Claim Validation Pipeline
Designed and launched an AI-powered pipeline to automatically verify and filter fraudulent merchant claims, reducing false positives dramatically.
↓ ~80% false claims · ops efficiency
✅ Shipped
category: platform · diagnostics
Merchant Network Health Dashboard
Led product work to surface real-time network diagnostics for Soundbox devices, enabling proactive merchant support and self-resolution flows.
↓ 60%+ network issue reports
✅ Shipped
category: ai · quality engineering
AI Test Automation Orchestrator
Architected an intelligent QA orchestration system that dynamically selects and runs test suites using AI — reducing regression cycle time significantly.
↓ Manual QA effort · faster releases
🔄 Case Study
category: fintech · ux
Payment Failure Experience Redesign
Mapping payment failure journeys, identifying drop-off root causes, and proposing user-centric recovery flows to reduce transaction abandonment.
Metric focus: success rate · retry rate
🔄 Case Study
category: fintech · onboarding
KYC / Merchant Onboarding Funnel
Analysed drop-off in merchant onboarding with funnel analysis, proposed friction-reduction features, and defined success metrics for activation.
Metric focus: activation rate · time-to-active

can do.

Product
Product DiscoveryPRD WritingRoadmappingPrioritization FrameworksUser Journey MappingStakeholder ManagementOKRs & North Star MetricsA/B Testing
Domain
Fintech & PaymentsUPI InfrastructureB2B PlatformAI Product DevelopmentMerchant SystemsAd TechTrust & Safety
Technical
API Testing & DesignBackend SystemsSQLCI/CD PipelinesAWSTest AutomationMicroservices
Analytics
Funnel AnalysisCohort AnalysisConversion OptimizationMixpanelData-Driven Decision Making
Tools
JiraConfluenceFigmaPostmanExcel & Google SheetsMiro

studied at.

Master of Business Administration (MBA)
Chandigarh University
2023 – 2025
B.Tech — Electronics & Communication Engineering
Chandigarh Group of Colleges
2018 – 2022

reach me at.

heyitsaakashh@gmail.com
linkedin.com/in/kashaakashh
+91-98880-38274
Noida, India